Shipping policy
This English version is a courtesy translation. If the two versions differ, the Italian version prevails.
1. Where we ship
We ship throughout Italy, islands included. At present we do not ship abroad.
2. How much it costs
| Order | Shipping |
|---|---|
| Any subscription order | Free |
| One-off order of two jars or more (pairs and Complete Routine included) | Free |
| One-off order of a single jar | €4,90 |
The cost, where applicable, is shown in the cart and at checkout before the order is confirmed.
3. When the order ships
We prepare the order once payment has been confirmed. Subscription orders ship on the renewal date.
4. How long it takes to arrive
It normally arrives in 2-5 working days, throughout Italy. In any case within 30 days of the order, as provided for by the Italian Consumer Code (Legislative Decree 206/2005), Article 61.
5. Who delivers
Orders are prepared and shipped through Amazon's logistics network, which we use as our warehouse and shipping operator. The parcel may therefore bear the brand of the shipping service used.
6. How to track your order
When the order ships you receive an email with the tracking link. The same link remains available in your account, on the order page.
7. If something goes wrong
- The parcel is late: if you have received nothing 10 working days after shipment, write to us at info@yfactnutrition.com with the order number: we open the search ourselves.
- The parcel arrived damaged: accept it with reservation if you can, and write to us within 48 hours attaching a photo of the packaging and of the contents. We replace the product at no cost.
- It shows as delivered but you have not received it: check with your neighbours and the concierge, then write to us: we check with the courier and, if delivery is not proven, we refund you or ship it again.
- Wrong address: if you notice straight away, write to us as soon as possible and we try to correct it before dispatch. After shipment it can no longer be changed, and any reshipment is at the customer's expense.
8. Storage after delivery
Each jar should be stored in a cool, dry place, at a temperature not exceeding 25 °C, away from direct heat sources, and reclosed after use. If the parcel remains exposed to the sun or to heat for a long time before you collect it, check the product: if in doubt, write to us.
Last updated: 5 October 2026.